Terms And Conditions
Terms and Conditions
This page (together with our privacy policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website at https://www.allruggedfemme.com (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.1. INFORMATION ABOUT US
1.1 We operate the website www.allruggedfemme.com. We are Allrugged Femme, a limited company registered in Ludhiana under company number 987 691 0084 and with our registered office and main trading address at Allrugged Femme, WoolWorth Knitwears, Street no.5 Guru Gobind Singh Nagar, Noorwala road Ludhiana.
1.2 Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete our contact form. We will email you to confirm we have received your cancellation. You can also contact us by post to Allrugged Femme, Bruntwood Offices, Suite Level 1A Statham House, Talbot Road, Stretford, M32 0FP. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by completing this contact form.
(c) If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us by completing this contact form. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 17.3.
2. OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, any measurements indicated on our site have a 5% tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
3. USE OF OUR SITE
Your use of our site is governed by our website terms of use and privacy policy. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our privacy policy. Please take the time to read this, as it includes important terms which apply to you.
5. IF YOU ARE A CONSUMER
If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
6. IF YOU ARE A BUSINESS CUSTOMER
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and any document expressly referred to in them, constitutes the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an email from us acknowledging that we have received your order. The Contract between us will only be formed when we send you the order confirmation (Order Confirmation).
7.3 If we are unable to supply you with a Product, for example because that Product is not in stock or is no longer available, because we cannot meet your requested delivery date, or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
8. OUR RIGHT TO VARY THESE TERMS
8.1 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
8.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
8.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) changes in relevant laws and regulatory requirements; and / or
(b) changes in how we take payment from you.
8.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes, and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
9. YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
| Your Contract | End of the cancellation period |
|---|---|
| Your Contract is for a single Product (which is not delivered in instalments on separate days). | The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. |
| Your Contract is for multiple Products which are delivered on separate days. | The end date is 14 days after the day on which you receive the last of the separate Products ordered. Example: if we provide you with an Order Confirmation on 1 January, and you receive the first of your separate Products on 10 January and the last separate Product on 15 January, you may cancel in respect of any or all of the separate Products at any time between 1 January and the end of the day on 29 January. |
9.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete our contact form. We will then email you to confirm we have received your cancellation.
If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period, or email us before midnight on that day.
9.4 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products, and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;
(ii) if you have not received the Product, or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
9.5 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges. We will arrange for collection of the Products from you, and we will pay the costs of returning the item to us.
9.6 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.7 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send the Product back to us (unless the Product is faulty or not as described, in which case we will arrange collection as set out in clause 9.6 above). Please see our Exchanges and Refunds page for details of how to do this;
(b) unless the Product is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us;
9.8 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. We’re not able to make changes or cancel orders once they’ve been placed. If you do wish to return please follow our Simple + Easy Returns process.
10. PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
10.1 We do not store personal or financial information in the payment process, nor do we share this information with 3rd Parties.
10.2 Allrugged Femme (we or us) is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting allruggedfemme.com (our site), you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Allrugged Femme, WoolWorth Knitwears, Street no.5 Guru Gobind Singh Nagar, Noorwala road Ludhiana
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us: You may give us information about you by filling in forms on our site, or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, chat on a live system, sign up for our newsletter, leave reviews, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, date of birth, gender, measurements, and financial and credit card information.
Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
10.3 Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site, and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.
10.4 We use information held about you in the following ways:
Information you give to us. We will use this information:
– to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
– to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
– to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
– to notify you about changes to our service;
– to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.We will use this information:
– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
– to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your information with selected third parties including:
– Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
– Analytics and search engine providers that assist us in the improvement and optimisation of our site.
– We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
– If Allrugged Femme or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or terms and conditions of sale and other agreements, or to protect the rights, property, or safety of Allrugged Femme, our customers, or others
10.6 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10.7 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting through our contact form.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10.8 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
10.9 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
11. DELIVERY
11.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order)]. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
11.2 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact the carrier to rearrange delivery.
11.3 Delivery of an order shall be completed when we deliver the Products to the address you gave us, and the Products will be your responsibility from that time.
11.4 You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 11.5 only applies if you are a consumer.
11.5 If we miss the 30-day delivery deadline for any Products, then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order, that delivery within the delivery deadline was essential.
11.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
11.7 If you do choose to cancel your order for late delivery under clause 11.6 or clause 11.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
12. INTERNATIONAL DELIVERY
12.1 We deliver worldwide (International Delivery Destinations). However there are restrictions on some Products for certain International Delivery Destinations (such as import restrictions or bans) which are outside our control, so please check whether any such restrictions apply before ordering Products from us, as we cannot accept responsibility for this.
12.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
12.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
12.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
13. PRICE OF PRODUCTS AND DELIVERY CHARGES
13.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
13.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
13.3 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
13.4 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) if the Product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error, and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
(c) Please note, we reserve the right to amend our product and sale proposition at our own discretion. We will not retrospectively honour newly introduced discounts on historical orders that were placed prior to the introduction of a new sale mechanic (additional discount code or price reduction).
14. HOW TO PAY
14.1 You can only pay for Products using a debit card or credit card. We accept all major credit and debit cards, or you can make your payment using Paypal. We also accept payments through Google Pay & Amazon Pay.
14.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card when you place your order.
14.3 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Slice It.
15. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 15 only applies if you are a business customer.
15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
15.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss of business opportunity;
(c) loss of anticipated savings;
(d) loss of goodwill; or
(e) any indirect or consequential loss.
15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
16. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 16 only applies if you are a consumer.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (including our suppliers), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
18. COMMUNICATIONS BETWEEN US
18.1 When we refer, in these Terms, to “in writing”, this will include email.
18.2 If you are a consumer you may contact us as described in clause 1.2.
18.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. GIFT CARDS AND PROMOTIONAL OFFERS
19.1 If you’re buying someone else a Allruggedfemme Gift Card, please make sure you get their email address correct. If you get it wrong and the Gift Card is emailed to someone else who uses it, there’s not much we can do. So please double check the email address entered.
19.2 Gift Cards will expire 12 months from the date of purchase.
19.3 Allruggedfemme reserves the right to cancel any Gift Cards in its sole discretion where fraud or misuse.
19.4 Gift Cards are non refundable, if you return an item paid for by a gift voucher as per our returns policy, a further gift voucher will be issued for the amount originally paid by gift voucher.
19.5 Digital Gift cards are sent via email and our Physical Gift Card will be posted out.
19.6 Promotional discount codes cannot be used to purchase Allruggedfemme gift cards.
19.7 Promotional discount code offers cannot be used in conjunction with any other promotional discounts code offers and promotional sale offers, including Black Friday Sale offering.
19.8 Allruggedfemme reserves the right to change to the usage of and discount value of promotional codes.
19.9 IWD25 is valid from 06.03.24 – midnight 10.03.24. 25% off applicable sitewide online and instore, includes full price and mark down styles. Multiple use per customers, code cannot be used in conjunction with any other promotional codes. Exclusions apply.
20. OTHER IMPORTANT TERMS
20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
20.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6 If you are a consumer, please note that these Terms are governed by English law. This means that a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
20.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
20.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
Competitions
These terms and conditions (“T&Cs”) apply to Allrugged Femme’s email and social media prize draw carried out by Allrugged Femme, Bruntwood Offices, WoolWorth Knitwears, Street no.5 Guru Gobind Singh Nagar, Noorwala road Ludhiana. Each prize draw shall have specific details on the Prize Draw Page (as defined below) and shall be subject to these T&Cs. Each prize draw is a separate prize draw.
Eligibility
1.1. The Promoter’s employees, interns and consultants, and their immediate families, and the Promoter’s suppliers, associated companies and agencies are ineligible to enter the Competition.
1.2. The Competition is open to individuals who are at least sixteen (16) years of age by the day of the entry.
1.3 Entrants must agree to and comply with these Rules and Terms and Conditions.
- ENTRY PERIOD. Entrants can enter the Competition at any time under the dates and hours set under the Competition Announcement Post.
- PRIZE. Prize (or prizes if any) are set under each Competition Announcement Post and can be redeemed by the winner (or winners if any).
- The prize (or prizes if any) is non-transferable and non-refundable and the winner (or winners if any) cannot request any alternative prize.
- COMPETITION ENTRIES
4.1. To enter the Competition, entrants must follow rules set under each Competition Announcement Post.
4.2. Any entry unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may infringe third-party rights will be disqualified. In addition, Allrugged Femme reserves the right to take any further action in respect of such entries and/or to remove any material deemed offensive or infringing on third party rights.
4.2 Entrants warrant that they have permission to use the personal data from any person appearing in their entry.
4.3. No purchase or payment of any kind is necessary to enter or win the Competition. There is no cost to enter the Competition. However, internet connection and usage rates may apply. All entrants should obtain details of such costs from their service providers. The Promoter is not and will not be liable for any such costs.
5. WINNER SELECTION. All correct and eligible entrants will be selected following rules set under each Competition Announcement Post. Selection is final, and no correspondence related to the Competition will be entered.
6.WINNER ANNOUNCEMENT
6.1. The Promoter reserves the right to publish the name and/or country of residence of the winner (or winners if any) on any of the Promoter’s social media channels and/or website.
6.2. All entrants hereby agree to have their entry published publicly on any of the Promoter’s social media channels and/or website.
7. WINNER NOTIFICATION
7.1. The winner (or winners if any) will be notified via email or by direct message on any other media platforms.
7.2.The Promoter reserves the right to request proof of a prizewinner’s identity in the form of a passport or driver’s license and proof of address in the form of a utility bill. In the event that a prizewinner cannot provide the Promoter with proof of identity reasonably acceptable, the Promoter may withdraw the prize and select another winner.
7.3. In addition, and in relation with the prize, the winner (or winners if any) might need to submit additional information in order to redeem the prize. The Promoter reserves the right to disqualify the winner should the winner not provide the necessary additional information.
7.4. The Promoter reserves the right to disqualify the winner (or winners if any) should the winner fail to reply to the Promoter’s message within forty-eight (48) hours. In such case, the Promoter may select an alternative winner (or winners if any).
7.5. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing, so the Promoter can be able to retain or dispose of the prize (or part of the prize).
8.INTELLECTUAL PROPERTY RIGHTS AND USE OF ENTRIES
8.1. All entrants warrant to be the rightful owners of all Intellectual Property rights that may be submitted.
8.2.All entrants license and grant the Promoter a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to moderate and use their entry on any of the Promoter’s marketing channels. All entries and associated personal data are and will be public to all. By entering the Competition and accepting the present Rules and Terms & Conditions, entrants agree that the Promoter may use their personal details for the purpose of conducting the Competition.
8.3. All entrants acknowledge that third parties will have access to and will be able to republish their entries in accordance with the terms of use of the social media platform through which the entries are submitted.
8.4. By entering this Competition, all entrants agree that the Promoter may hold and use all personal data given to the Promoter by the entrants for the purpose of managing this Competition.
9.DISQUALIFICATION. The Promoter reserves the right to refuse and/or to disqualify any entrant where there are reasonable grounds to believe that the entrant has breached any of the rules set forth or otherwise where an entrant has gained unfair advantage in participating in the Competition or won using fraudulent means. Late or incomplete entries which do not satisfy these Rules and Terms & Conditions will be disqualified and not be able to enter into the Competition.
10.LIABILITY. The Promoter is not in any way liable for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Competition other than those costs and expenses specifically provided for in the prize. This exclusion does not include any liability for negligence by the Promoter or death or personal injury arising out of such negligence.
11.CHANGES TO THE COMPETITION AND/OR T&C. The Promoter reserves the right to cancel or amend this Competition and/or these Rules and Terms & Competitions at any stage.
IWD Competition
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- The prize draw is free to enter and no purchase is necessary
- All entries must be submitted via Instagram comments and only one entry per person is permitted.
- The opening date for entries is 7pm on Thursday 7th March. The closing date of the prize draw is 11:59pm on Sunday 10th March. Entries received after this time will not be counted.
- The Promoter accepts no responsibility for any purchases which are not completed for any reason.
- A winner will be chosen by random draw performed by a computer process on
- The winner will receive a one on one styling appointment with Allrugged Femme, plus £1000 / $1500 to spend.
- The winner will be notified by Instagram (using details provided at entry) before Friday 15th March and must provide a postal address to claim their prize. If a winner does not respond to the Promoter within 5 days of being notified by the Promoter, then the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
- The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
- The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
- The Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who contacts Allrugged Femme within one month after the Closing Date. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
- Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
- The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
- Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
- Personal data supplied during the course of this promotion will only be processed as set out in the Promoter’s privacy policy. See also condition 12 with regard to the announcement of winners.
- These terms and conditions and this promotion are governed by the law of England and Wales. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.
- The Promoter of this prize draw is Allrugged Femme Limited (co no. 987 691 0084) of WoolWorth Knitwears, Street no.5 Guru Gobind Singh Nagar, Noorwala road Ludhiana.